Grievance Resolution in Jammu and Kashmir
Grievance solution is the integral part of ensuring smooth governance . If people’s issues are not heard then Grievance resolution is a must .In Jammu and Kashmir people not being heard in the offices and administration has been a big concern . Now, in a positive development it is learnt that Lieutenant Governor, Manoj Sinha few days back interacted with randomly selected applicants from across the UT during the monthly edition of “LG’s Mulaqaat- Live Public Grievance Hearing” and took first-hand appraisal of the public issues and grievances through virtual mode.
Terming ‘Grievance Redressal’ as one of the biggest aspects of good governance, the Lt Governor directed the Deputy Commissioners and officials to resolve public complaints promptly as soon as they are received.It is worth pointing outhere that The Lt Governor passed explicit directions to all concerned officials in districts and secretariat for ensuring that public welfare services are delivered, and requests and complaints from people are responded to within a reasonable timeframe. “Every district office must have a performance management system in place to audit, assess and improve performance and to evaluate efficiency and effectiveness of services”, the Lt Governor said.The lack of effective system to get a heed to the problems of people of Jammu and Kashmir had in past increased the people’s anger and one hopes same will be solved on top priority.
One hopes on ground zero the Grievance resolution mechanism in Jammu and Kashmir would become more vibrant with every passing moment .
